Refund Policy for JSN Mall
Effective Date: 23-08-2024
Introduction
Welcome to JSN Mall. We strive to provide our customers with the best shopping experience. This Refund Policy outlines the terms and conditions for refunds, cancellations, and returns for purchases made through our website https://jsnmall.in/.
Eligibility for Refunds
Refunds may be approved under the following circumstances:
- The product received is damaged, defective, or incorrect.
- The product is missing parts or accessories.
- The order could not be delivered due to reasons attributable to JSN Mall.
- The refund request is made within the eligible return period.
Non-Refundable Items
Refunds will not be provided for:
- Products damaged due to misuse or improper handling by the customer.
- Products returned without original packaging, tags, or accessories.
- Items marked as "Non-Returnable" or "Final Sale."
- Digital products, gift cards, or downloadable content (if applicable).
Return Request Process
To request a return or refund:
- Contact our customer support at info@jsnmall.in within 7 days of receiving your order.
- Provide your Order ID, product details, and clear images (if the product is damaged or defective).
- Our team will review your request and respond within 2–5 business days.
Return Shipping
- If the return is due to our error (wrong, defective, or damaged product), return shipping costs will be borne by JSN Mall.
- For other eligible returns, customers may be responsible for return shipping charges unless otherwise specified.
Refund Process
Once the returned product is received and inspected:
- Approved refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method used during purchase.
- In the case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or any other mutually agreed payment method.
Order Cancellation
- Orders can be cancelled before they are shipped.
- Once an order has been shipped, it cannot be cancelled. However, eligible products may be returned as per this Refund Policy.
Delayed or Missing Refunds
If you have not received your refund after the specified period:
- Check with your bank or payment provider.
- Contact your card issuer, as processing times may vary.
- If the issue persists, contact us at info@jsnmall.in.
Changes to This Policy
JSN Mall reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with a revised effective date.
Contact Us
For any refund or return-related queries, please contact us:
Email: info@jsnmall.in
Address: PAKRI DR ARSHAD EKRAM LANE, ARA, BIHAR-802301, INDIA